30-Day Money-Back Guarantee & Limited Manufacturing Warranty

Play with confidence. Every eligible Verve Core paddle purchased directly from Verve is covered for 30 days under one or both of the protections below, depending on where it was purchased.

If the paddle simply is not right for you, you may return it under our 30-Day Money-Back Guarantee. No reason is required. If your paddle has a manufacturing defect, our 30-Day Limited Manufacturing Warranty is there to make it right.

Product scope

This policy applies only to purchased Verve Core paddles.

At a Glance

30-Day Money-Back Guarantee

  • For paddles purchased through vervepickle.com only.
  • No manufacturing defect is required.
  • Light use under normal playing conditions is allowed.
  • The customer shoulders return shipping.
  • The paddle purchase price is refunded after return and inspection.
  • The guarantee may be used once per customer or household.

30-Day Money-Back Guarantee

  • For paddles purchased through vervepickle.com or directly from Verve at an official pop-up or event.
  • Covers verified manufacturing defects.
  • Verve assesses each claim before approving a remedy.
  • An approved claim may qualify for a replacement or refund.
  • Reasonable standard shipping costs are covered after the defect is confirmed.

Important Note on Purchase Source

The 30-Day Money-Back Guarantee applies only to paddles purchased directly through vervepickle.com.

The 30-Day Limited Manufacturing Warranty applies to eligible paddles purchased through vervepickle.com or directly from Verve at an official pop-up or event.

Paddles purchased from authorized Verve stockists, online marketplaces, or other third-party retailers must be handled through the original seller's after-sales service. All returns, exchanges, refunds, and warranty claims for these purchases must be submitted directly to the original seller.

This website policy applies only to eligible purchases made directly from Verve

30-Day Money-Back Guarantee

Not the right fit? You may return your Verve Core paddle within 30 days of delivery. No reason is required.

You may lightly use the paddle under normal playing conditions. Light signs of testing are acceptable. The paddle must not be intentionally damaged, excessively worn, abused, altered, personalized, or repaired.

Please return the original box and included accessories when reasonably possible.

Money-Back Guarantee Terms

  • You must email Verve within 30 calendar days of delivery.
  • Once return instructions have been provided, the paddle must be shipped within seven calendar days.
  • Return shipping is shouldered by the customer.
  • The refund covers the actual amount paid for the paddle after any discounts or vouchers.
  • Original delivery charges, expedited shipping, gift wrapping, and other optional fees are not refundable.
  • Refunds are issued only after Verve receives and inspects the returned paddle.
  • Approved refunds will be returned through the original payment method whenever possible.
  • The guarantee may be used once per customer or household.
  • Verve will verify the purchase, return eligibility, and condition of the paddle before approving the refund.

What "no questions asked" means

You do not need to prove a defect or justify why the paddle is not right for you. Basic order information, return eligibility, and the condition of the returned paddle will still be verified.

30-Day Limited Manufacturing Warranty

Eligible Verve Core paddles are covered against manufacturing defects in materials and workmanship for 30 days.

When Coverage Begins

  • On the delivery date for online purchases
  • On the purchase date for physical sales made directly by Verve

Valid proof of purchase is required.

What Is Covered

  • Delamination or separation of the paddle's structural layers
  • A loose, detached, or structurally defective handle
  • Structural cracking not caused by impact, misuse, or accidental damage
  • Abnormal structural warping caused by a manufacturing issue
  • Edge guard separation caused by faulty assembly
  • Unusual internal rattling or internal structural failure confirmed during assessment
  • Other defects in materials or workmanship that significantly affect the paddle's intended performance or safe use

Performance preferences are not defects

Personal preferences concerning the paddle's feel, power, control, balance, or playing experience are not manufacturing defects. Customers who purchased through vervepickle.com may instead request a return under the 30-Day Money-Back Guarantee

What Is Not Covered

The 30-Day Limited Manufacturing Warranty does not cover:
  • Normal wear and tear
  • Scratches, scuffs, chips, dents, or court marks caused by play
  • Damage caused by impact with the ground, another paddle, the net, or another object
  • Abuse, neglect, accidents, or use outside the paddle's intended purpose
  • Improper storage or transportation
  • Exposure to excessive heat, water, moisture, or extreme conditions
  • Unauthorized alterations or repairs
  • Damage caused by removing or modifying the grip, handle, edge guard, or other components
  • Natural fading of graphics
  • Gradual changes in surface texture caused by regular or extended use
  • Minor cosmetic variations that do not affect performance or structural integrity
  • Products received through sponsorships, giveaways, prizes, or complimentary arrangements

Assessment and Resolution

Verve will review the information, photos, and videos submitted with the claim. We may request additional information or require the paddle to be returned for physical inspection.

Before sending the paddle

Do not ship your paddle until you have received return instructions from Verve.

If the issue is confirmed to be a covered manufacturing defect, Verve will provide an appropriate remedy. This may include a replacement or refund, depending on the nature of the defect, product availability, and applicable consumer law.

Approved Warranty Claims

For approved warranty claims:
  • Reasonable standard return shipping costs will be covered after the defect is confirmed. Please keep your shipping receipt.
  • If a refund is approved, the actual amount paid for the paddle and the standard original delivery charge will be refunded.
  • Expedited shipping, gift wrapping, and unrelated optional fees are not refundable.
  • If a replacement is approved, Verve will cover standard delivery of the replacement paddle.

A replacement paddle remains covered only for the remaining portion of the original 30-day warranty period.

How to Submit a Claim

Email hello@vervepickle.com within the applicable 30-day period.

Email subject

Verve Claim | [Order or Receipt Number]

Please include:
  • Your full name
  • Order or receipt number
  • Proof of purchase
  • Purchase or delivery date
  • Where the paddle was purchased
  • Whether you are requesting the Money-Back Guarantee or submitting a Manufacturing Warranty claim
  • A brief description of your request or the issue encountered
  • Clear photos and videos of the paddle for manufacturing warranty claims

Refunds are generally processed within seven to ten business days after the returned paddle has been received and inspected. The time required for the refund to appear in your account will depend on your bank or payment provider.

Consumer Rights

This policy provides additional benefits from Verve. It does not exclude, restrict, or replace any rights or remedies available to consumers under applicable law.