Help Center
QUESTIONS?
WE'VE GOT ANSWERS.
Everything you need to know about our paddles, orders, and after-care. Can't find what you're looking for? Talk to us.
QUESTIONS?
All
Paddles
What paddle should I start with?
The Verve Core Paddle is a strong starting paddle for beginners and recreational players who want control, comfort, and an easy feel from the first rally.
Its lightweight construction, 16mm honeycomb core, and T700 carbon-fiber face provide a balanced combination of touch, responsiveness, and forgiveness. It is beginner-friendly, but capable enough to grow with your game.
Is the Verve Core suitable for intermediate players?
Yes. While the Verve Core is designed to be approachable for beginners, it also works well for developing and recreational players who prefer control, placement, and quick maneuverability.
What are the specifications of the Verve Core Paddle?
The Verve Core Paddle features:
- T700 carbon-fiber face
- Honeycomb core
- 16mm thickness
- Faux-leather grip
- 110mm grip
- Approximately 226g in weight
- Custom silicone ring
- Hybrid Shape
Minor weight variations may occur between individual paddles due to the materials and manufacturing process.
What is the difference between the four Verve Core designs?
All four Verve Core designs have the same construction, specifications, and playing performance. The difference is purely visual.
- After Hours: Yellow trim with black grip
- Spotlight: Pink trim with white grip
- Voltage: Orange trim with blue grip
- Daydream: Turquoise trim with pink grip
Choose the one that feels most like you.
Are Verve paddles USAPA approved?
The Verve Core Paddle is not currently USAPA or USA Pickleball approved. It is designed for recreational and everyday play, and we intend to pursue formal certification.
Until approval is completed and the paddle appears on the official USA Pickleball Approved Paddle List, it is not approved for USA Pickleball-sanctioned tournaments.
How do I choose the right grip size?
The Verve Core has a 110mm grip designed to feel comfortable for a wide range of players.
Players who prefer a thicker or more cushioned grip can add an overgrip. This can also improve sweat absorption and tackiness without permanently altering the paddle.
What is the difference between carbon-fiber and fiberglass paddles?
Carbon-fiber paddles generally provide a firmer, more responsive feel and are often preferred by players who value control, consistency, and touch.
Fiberglass paddles commonly feel more flexible and may offer easier power, depending on their construction.
The Verve Core uses a T700 carbon-fiber face for a crisp, responsive, and control-oriented playing experience.
Does the Verve Core come with a paddle cover?
Use the version that matches the actual product package.
If included:
Yes. Each Verve Core Paddle includes a protective paddle cover unless otherwise stated on the product page.
If not included:
A paddle cover is not currently included unless specifically stated on the product page or as part of a promotion.
Orders & Shipping
Where can I purchase Verve products?
You can purchase Verve products directly through the official website at vervepickle.com.
Verve products may also be available through authorized stockists, official pop-ups, events, and selected online marketplaces. Availability may vary by location.
Do you deliver nationwide?
Yes. We offer delivery within Metro Manila and provincial shipping across the Philippines, subject to courier serviceability.
Available delivery methods and shipping fees will be shown during checkout.
How long will my order take to arrive?
Use this only after confirming it with whoever will handle fulfillment:
Orders are generally prepared within 1 to 3 business days, excluding weekends and holidays.
Estimated delivery after dispatch:
- Metro Manila: 1 to 3 business days
- Provincial areas: 3 to 7 business days
Delivery times are estimates and may vary depending on the location, courier, holidays, weather, and circumstances outside Verve’s control.
How will I know when my order has shipped?
Once your order has been packed and handed over to the courier, we will send a shipping confirmation using the contact details provided with your order.
Tracking availability depends on the selected courier.
Can I change my delivery address after placing an order?
Contact us as soon as possible after placing your order.
We will try to accommodate address changes before dispatch, but changes cannot be guaranteed once an order has been packed, booked, or handed over to the courier.
Additional shipping charges resulting from an incorrect or incomplete address may be charged to the customer.
Can I change my paddle design after ordering?
Contact us immediately after placing your order.
Design changes are subject to availability and can only be accommodated before the order has been packed or dispatched.
What happens if my selected design becomes unavailable?
If your chosen design becomes unavailable after ordering, we will contact you and offer either:
- Another available design, or
- A refund for the unavailable item
Orders are fulfilled based on confirmed payment and available inventory.
Can I cancel my order?
Orders may only be cancelled before they have been processed, packed, or handed over to the courier.
Once fulfillment has started, cancellation may no longer be possible. Contact us immediately if you need assistance with an order.
This should be aligned with your final cancellation and refund policy before publication.
Returns & Warranty
What is your return policy?
Returns for purchases made directly through vervepickle.com are handled according to Verve’s official Returns, Warranty, and Money-Back Guarantee Policy.
Eligibility depends on the purchase date, condition of the product, reason for return, and other requirements stated in the full policy.
Purchases made through authorized stockists or third-party retailers must be handled through the original seller’s own after-sales process.
What if my paddle arrives damaged or defective?
Contact us within the reporting period stated in our Warranty Policy and provide:
- Your order number
- Clear photos or videos of the paddle
- Clear photos of the packaging
- A short explanation of the issue
Keep the item and all original packaging while the claim is being reviewed.
Claims are subject to inspection and the terms of Verve’s Warranty Policy
What does the warranty cover?
The warranty covers qualifying manufacturing defects affecting the paddle’s materials, workmanship, or intended function, subject to the terms and exclusions stated in the full Warranty Policy.
Each claim will be assessed based on the information, photos, videos, and supporting
documents provided.
What is not covered by the warranty?
The warranty does not cover:
- Normal wear and tear
- Cosmetic scratches, marks, or discoloration from regular use
- Edge-guard wear or damage caused by contact with the ground, walls, nets, or other objects
- Grip wear or deterioration
- Accidental damage
- Misuse or improper handling
- Improper storage
- Exposure to excessive heat, moisture, or direct sunlight
- Unauthorized repairs or modifications
Coverage remains subject to the complete Warranty Policy.
Can I return a paddle if I change my mind?
Eligible purchases made directly through the official Verve website may qualify under our Money-Back Guarantee, subject to the applicable return window and product-condition requirements.
Review the complete Returns and Warranty Policy before requesting a return.
This answer should include your exact approved return window once finalized.
I purchased my paddle from a Verve stockist. Can I submit a claim through the website?
Purchases made from authorized stockists or third-party retailers must be handled through the original seller’s after-sales process.
Verve’s website returns and warranty process applies only to purchases made directly through vervepickle.com.
Who pays for return shipping?
Return-shipping responsibility depends on the reason for the return.
For confirmed manufacturing defects or incorrect items sent by Verve, return-shipping arrangements will follow the terms of our Warranty Policy.
For approved change-of-mind returns, the customer may be responsible for return-shipping costs.
This must match your final policy before going live.
Paddle Care
How should I clean my paddle?
Wipe the paddle face and edge guard gently using a clean, soft, slightly damp cloth. Dry it immediately afterward.
Do not soak the paddle or use alcohol, bleach, harsh chemicals, abrasive cleaners, or rough scrubbing materials.
How should I store my paddle?
Store your paddle in a dry, shaded area at room temperature.
Avoid leaving it:
- Inside a hot vehicle
- Under direct sunlight
- Near heaters
- In wet or humid conditions for extended periods
Excessive heat and moisture may damage the paddle materials, grip, or adhesive.
Can I add an overgrip?
Yes. You can add an overgrip for additional cushioning, sweat absorption, tackiness, or a slightly thicker feel.
Apply it over the existing grip rather than removing or permanently modifying the original handle.
How often should I replace my grip or overgrip?
Replace your grip or overgrip when it starts to feel slippery, compressed, uncomfortable, or difficult to hold securely.
How frequently it needs replacement will depend on how often you play, how much you perspire, and how the paddle is stored.
Paddles
What paddle should I start with?
The Verve Core Paddle is a strong starting paddle for beginners and recreational players who want control, comfort, and an easy feel from the first rally.
Its lightweight construction, 16mm honeycomb core, and T700 carbon-fiber face provide a balanced combination of touch, responsiveness, and forgiveness. It is beginner-friendly, but capable enough to grow with your game.
Is the Verve Core suitable for intermediate players?
Yes. While the Verve Core is designed to be approachable for beginners, it also works well for developing and recreational players who prefer control, placement, and quick maneuverability.
What are the specifications of the Verve Core Paddle?
The Verve Core Paddle features:
- T700 carbon-fiber face
- Honeycomb core
- 16mm thickness
- Faux-leather grip
- 110mm grip
- Approximately 226g in weight
- Custom silicone ring
- Hybrid Shape
Minor weight variations may occur between individual paddles due to the materials and manufacturing process.
What is the difference between the four Verve Core designs?
All four Verve Core designs have the same construction, specifications, and playing performance. The difference is purely visual.
- After Hours: Yellow trim with black grip
- Spotlight: Pink trim with white grip
- Voltage: Orange trim with blue grip
- Daydream: Turquoise trim with pink grip
Choose the one that feels most like you.
Are Verve paddles USAPA approved?
The Verve Core Paddle is not currently USAPA or USA Pickleball approved. It is designed for recreational and everyday play, and we intend to pursue formal certification.
Until approval is completed and the paddle appears on the official USA Pickleball Approved Paddle List, it is not approved for USA Pickleball-sanctioned tournaments.
How do I choose the right grip size?
The Verve Core has a 110mm grip designed to feel comfortable for a wide range of players.
Players who prefer a thicker or more cushioned grip can add an overgrip. This can also improve sweat absorption and tackiness without permanently altering the paddle.
What is the difference between carbon-fiber and fiberglass paddles?
Carbon-fiber paddles generally provide a firmer, more responsive feel and are often preferred by players who value control, consistency, and touch.
Fiberglass paddles commonly feel more flexible and may offer easier power, depending on their construction.
The Verve Core uses a T700 carbon-fiber face for a crisp, responsive, and control-oriented playing experience.
Does the Verve Core come with a paddle cover?
Use the version that matches the actual product package.
If included:
Yes. Each Verve Core Paddle includes a protective paddle cover unless otherwise stated on the product page.
If not included:
A paddle cover is not currently included unless specifically stated on the product page or as part of a promotion.
Orders & Shipping
Where can I purchase Verve products?
You can purchase Verve products directly through the official website at vervepickle.com.
Verve products may also be available through authorized stockists, official pop-ups, events, and selected online marketplaces. Availability may vary by location.
Do you deliver nationwide?
Yes. We offer delivery within Metro Manila and provincial shipping across the Philippines, subject to courier serviceability.
Available delivery methods and shipping fees will be shown during checkout.
How long will my order take to arrive?
Use this only after confirming it with whoever will handle fulfillment:
Orders are generally prepared within 1 to 3 business days, excluding weekends and holidays.
Estimated delivery after dispatch:
- Metro Manila: 1 to 3 business days
- Provincial areas: 3 to 7 business days
Delivery times are estimates and may vary depending on the location, courier, holidays, weather, and circumstances outside Verve’s control.
How will I know when my order has shipped?
Once your order has been packed and handed over to the courier, we will send a shipping confirmation using the contact details provided with your order.
Tracking availability depends on the selected courier.
Can I change my delivery address after placing an order?
Contact us as soon as possible after placing your order.
We will try to accommodate address changes before dispatch, but changes cannot be guaranteed once an order has been packed, booked, or handed over to the courier.
Additional shipping charges resulting from an incorrect or incomplete address may be charged to the customer.
Can I change my paddle design after ordering?
Contact us immediately after placing your order.
Design changes are subject to availability and can only be accommodated before the order has been packed or dispatched.
What happens if my selected design becomes unavailable?
If your chosen design becomes unavailable after ordering, we will contact you and offer either:
- Another available design, or
- A refund for the unavailable item
Orders are fulfilled based on confirmed payment and available inventory.
Can I cancel my order?
Orders may only be cancelled before they have been processed, packed, or handed over to the courier.
Once fulfillment has started, cancellation may no longer be possible. Contact us immediately if you need assistance with an order.
This should be aligned with your final cancellation and refund policy before publication.
Returns & Warranty
What is your return policy?
Returns for purchases made directly through vervepickle.com are handled according to Verve’s official Returns, Warranty, and Money-Back Guarantee Policy.
Eligibility depends on the purchase date, condition of the product, reason for return, and other requirements stated in the full policy.
Purchases made through authorized stockists or third-party retailers must be handled through the original seller’s own after-sales process.
What if my paddle arrives damaged or defective?
Contact us within the reporting period stated in our Warranty Policy and provide:
- Your order number
- Clear photos or videos of the paddle
- Clear photos of the packaging
- A short explanation of the issue
Keep the item and all original packaging while the claim is being reviewed.
Claims are subject to inspection and the terms of Verve’s Warranty Policy
What does the warranty cover?
The warranty covers qualifying manufacturing defects affecting the paddle’s materials, workmanship, or intended function, subject to the terms and exclusions stated in the full Warranty Policy.
Each claim will be assessed based on the information, photos, videos, and supporting
documents provided.
What is not covered by the warranty?
The warranty does not cover:
- Normal wear and tear
- Cosmetic scratches, marks, or discoloration from regular use
- Edge-guard wear or damage caused by contact with the ground, walls, nets, or other objects
- Grip wear or deterioration
- Accidental damage
- Misuse or improper handling
- Improper storage
- Exposure to excessive heat, moisture, or direct sunlight
- Unauthorized repairs or modifications
Coverage remains subject to the complete Warranty Policy.
Can I return a paddle if I change my mind?
Eligible purchases made directly through the official Verve website may qualify under our Money-Back Guarantee, subject to the applicable return window and product-condition requirements.
Review the complete Returns and Warranty Policy before requesting a return.
This answer should include your exact approved return window once finalized.
I purchased my paddle from a Verve stockist. Can I submit a claim through the website?
Purchases made from authorized stockists or third-party retailers must be handled through the original seller’s after-sales process.
Verve’s website returns and warranty process applies only to purchases made directly through vervepickle.com.
Who pays for return shipping?
Return-shipping responsibility depends on the reason for the return.
For confirmed manufacturing defects or incorrect items sent by Verve, return-shipping arrangements will follow the terms of our Warranty Policy.
For approved change-of-mind returns, the customer may be responsible for return-shipping costs.
This must match your final policy before going live.
Paddle Care
How should I clean my paddle?
Wipe the paddle face and edge guard gently using a clean, soft, slightly damp cloth. Dry it immediately afterward.
Do not soak the paddle or use alcohol, bleach, harsh chemicals, abrasive cleaners, or rough scrubbing materials.
How should I store my paddle?
Store your paddle in a dry, shaded area at room temperature.
Avoid leaving it:
- Inside a hot vehicle
- Under direct sunlight
- Near heaters
- In wet or humid conditions for extended periods
Excessive heat and moisture may damage the paddle materials, grip, or adhesive.
Can I add an overgrip?
Yes. You can add an overgrip for additional cushioning, sweat absorption, tackiness, or a slightly thicker feel.
Apply it over the existing grip rather than removing or permanently modifying the original handle.
How often should I replace my grip or overgrip?
Replace your grip or overgrip when it starts to feel slippery, compressed, uncomfortable, or difficult to hold securely.
How frequently it needs replacement will depend on how often you play, how much you perspire, and how the paddle is stored.
Still curious? The best way to know is to play one.
STILL NEED HELP?
Our team is available Monday to Saturday, 9am–6pm. We'll get back to you the same day.
hello@vervepickle.com — for detailed questions, order issues, or partnership inquiries. We respond within 24 hours.